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Problem Resolution FAQ

You may file an inquiry or dispute with our office completing the Inquiry/Dispute Statement form available at your local child support agency. Once this form is completed you can submit it in person or by mail to the child support office. You may also file an inquiry or dispute over the phone by calling (866) 901-3212.

You may file an inquiry or dispute with our office in person, by telephone, or by completing the Inquiry/Dispute Statement located on our Forms and Publications page and returning the form to our office.

A response to an Inquiry/Dispute can be in the form of a face-to-face conversation, a letter, a telephone call, e-mail, text message or online through your secure login. A response to a formal complaint must be in writing.

Yes. Customers represented by attorneys are able to use the complaint resolution process. Inquiries or disputes raised by an attorney representing a client should be treated the same as if the inquiry or dispute was raised directly by the customer.

Some inquiries and disputes may take more than three (3) business days to resolve. When more than three (3) business days are required to resolve an inquiry or dispute, our office must provide the person filing the inquiry/dispute with an acknowledgement of the inquiry or dispute, describe what action is being undertaken to address the inquiry/dispute, and provide a date when he/she may expect a response.

You may file a complaint by completing the Request for Complaint Resolution (LCR001), available at our office or by calling toll free (877) 930-2700. Your request for complaint resolution must be made within 90 days from the date you knew, or should have known, about the subject of your complaint.

Complaints that can be heard at a State Hearing include: 1) Your application for child support services has been denied or has not been acted upon within the required timeframe; 2) Your case has been acted upon and you believe the county acted in violation of federal or state law; 3) Child support payments were not disbursed to you or you received the wrong amount. Or, you do not agree with the past-due amount; and 4) the child support agency closed your child support case.

Issues that cannot be heard at a State Hearing include those actions taken by the court including: Court-ordered amounts of child support, Paternity, Child custody or visitation, Spousal support, Contempt matters, and Civil rights issues.

If our office does not respond to you within 30 days after receiving your complaint, you have the right to request a State Hearing before an Administrative Law Judge. Your request must be made within 90 days after you complained to our office.

If our office does respond to you within 30 days after receiving your complaint, and you are not satisfied with our complaint resolution or response, you have the right to request a State Hearing before an Administrative Law Judge. Your request for a State Hearing must be made within 90 days after you received our written response to your complaint.

You can request a State Hearing in writing by sending a Request for State Hearing (SH001), available at our office, to the State Hearing Office or calling toll free 1 (866) 289-4714.

 

Open Saturday

 

Upcoming Saturday, we are open!

We are here to help! On Saturday, August 13, 2022, we will be open from 8am-12pm. Questions about applying for child support? Do you want to establish or modify your current child support order? Do you owe child support? We can help! 

To make an appointment, you can visit our website and click on "Appointments" at the top of our website. You will be able to select the day and time that works best for your schedule.

View our latest virtual workshop by visiting our Facebook page: FB.com/RCDCSS , or by visiting the Events page on our website – www.RivCoDCSS.com!

If you have any questions, please contact us at:

Web: www.RivCoDCSS.com

Email: RivCoDCSS@rivco.org

Phone: 866-901-3212 

#SupportRivCo #RivCoNow

 

8/13/2022 8:00 AM - 12:00 PM/Author: Michael Savall/Number of views (22)/Comments (0)/ Article rating: No rating
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Driver's License Release Program - Child Support Awareness Month

We can help you get your license released!

• Was your license suspended for not paying child support?
• Do you need to get back on the road?
• Parents recently released from prison may be eligible for their license release
with no down payment!
• $25 down payment (per case) with signed agreement for future payments
• Get the process of releasing your license underway today!

 

Failure to pay may result in the suspension of more than your driver’s license. Business (construction, electrician, and land surveyors), professional (cosmetologists, nurses, counselors, therapists, doctors, teachers), recreational, and notary licenses and more are subject to suspension.
No appointment needed; visit any location:


2081 Iowa Avenue
Riverside, CA 92507


47-950 Arabia Street
Indio, CA 92201


260 N. Broadway
Blythe, CA 92223

8/1/2022 8:00 AM - 8/31/2022 5:00 PM/Author: Marquese Howard/Number of views (57)/Comments (0)/ Article rating: No rating
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Enroll today! Opening a new case, just got easier!

Opening a child support case, just got easier! Our new Simplified Enrollment Process just made things faster, convenient, and easy! If you don't have all your paperwork or know all the information to enter, that's fine. You can save your progress during the enrollment and come back to it when you have the rest of the information. Visit the link below for more information or head to www.RivCoDCSS.com

One size does NOT fit all! Every child support case is different, reach out to us, and let us know how we can help!

Enroll for services today!

Visit bit.ly/3LXFPhw to get started!

Sunday, July 31, 2022/Author: Marquese Howard/Number of views (50)/Comments (0)/ Article rating: No rating
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Thursday, February 3, 2022/Author: Anonym/Number of views (526)/Comments (0)/ Article rating: 5.0
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Family Law Assistance

In-person assistance is not available for the month of January 2022

 

Thursday, January 13, 2022/Author: Anonym/Number of views (553)/Comments (0)/ Article rating: 2.0
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Wednesday, January 12, 2022/Author: Anonym/Number of views (457)/Comments (0)/ Article rating: No rating
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The DCSS court interview offices in Riverside & Hemet will be CLOSED, the Family Court is NOT Closed

The DCSS court interview offices in Riverside (3760 12th St, Riverside, CA 92507) and Hemet (880 N State St, Suite B1, Hemet, CA 92543) will be closed from Thursday, January 13, 2022, through Thursday, January 27, 2022.

THE FAMILY COURT IS NOT CLOSED. ALL DCSS CHILD SUPPORT COURT HEARINGS REMAIN AS SCHEDULED AND WILL BE CONDUCTED TELEPHONICALLY DURING THE CLOSURE PERIOD.

  1. For hearings in Riverside Family Court, call # 951-955-4520 by 8:30 AM to check-in for your hearing. 
  • For hearings in Hemet Family Court, call # 951-791-2251 by 8:30 AM to check in your hearing. 
  • If you do not check-in for your hearing, the court may enter orders against you in your absence.

Wednesday, January 12, 2022/Author: Anonym/Number of views (351)/Comments (0)/ Article rating: No rating
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The 2022 Pass Through Increase: Effective January 1, 2022

ATTENTION: Parents Currently Receiving Cash Assistance from CalWorks

Starting January 1, 2022, if you receive cash assistance for your child or children through the CalWORKs program, the amount of the current month’s child support payment that is “passed through” to you may change from $50 up to $100 if you have one child, and up to $200 if you have two or more children living in the home. This is because the law that covers this “pass-through” has permanently changed. If the current child support collected is less than $100 for 1 child or less than $200 for 2 or more children, you will only receive the amount collected, NOT the increased amount. There is no action required and the increase will automatically start for child support collected on or after January 1, 2022. Have questions or want more information? Call us at (866) 901-3212 or visit childsupport.ca.gov/faq

Wednesday, December 29, 2021/Author: Anonym/Number of views (498)/Comments (0)/ Article rating: No rating
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Ways to Reach Us During COVID!

Set your virtual appointment today! Click on appointments tab above

Wednesday, December 29, 2021/Author: Anonym/Number of views (411)/Comments (0)/ Article rating: No rating
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🚗Driver License Release Program is Here!!

No appointment needed, Visit any location

Tuesday, December 28, 2021/Author: Anonym/Number of views (573)/Comments (0)/ Article rating: No rating
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