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Problem Resolution FAQ

You may file an inquiry or dispute with our office completing the Inquiry/Dispute Statement form available at your local child support agency. Once this form is completed you can submit it in person or by mail to the child support office. You may also file an inquiry or dispute over the phone by calling (866) 901-3212.

You may file an inquiry or dispute with our office in person, by telephone, or by completing the Inquiry/Dispute Statement located on our Forms and Publications page and returning the form to our office.

A response to an Inquiry/Dispute can be in the form of a face-to-face conversation, a letter, a telephone call, e-mail, text message or online through your secure login. A response to a formal complaint must be in writing.

Yes. Customers represented by attorneys are able to use the complaint resolution process. Inquiries or disputes raised by an attorney representing a client should be treated the same as if the inquiry or dispute was raised directly by the customer.

Some inquiries and disputes may take more than three (3) business days to resolve. When more than three (3) business days are required to resolve an inquiry or dispute, our office must provide the person filing the inquiry/dispute with an acknowledgement of the inquiry or dispute, describe what action is being undertaken to address the inquiry/dispute, and provide a date when he/she may expect a response.

You may file a complaint by completing the Request for Complaint Resolution (LCR001), available at our office or by calling toll free (877) 930-2700. Your request for complaint resolution must be made within 90 days from the date you knew, or should have known, about the subject of your complaint.

Complaints that can be heard at a State Hearing include: 1) Your application for child support services has been denied or has not been acted upon within the required timeframe; 2) Your case has been acted upon and you believe the county acted in violation of federal or state law; 3) Child support payments were not disbursed to you or you received the wrong amount. Or, you do not agree with the past-due amount; and 4) the child support agency closed your child support case.

Issues that cannot be heard at a State Hearing include those actions taken by the court including: Court-ordered amounts of child support, Paternity, Child custody or visitation, Spousal support, Contempt matters, and Civil rights issues.

If our office does not respond to you within 30 days after receiving your complaint, you have the right to request a State Hearing before an Administrative Law Judge. Your request must be made within 90 days after you complained to our office.

If our office does respond to you within 30 days after receiving your complaint, and you are not satisfied with our complaint resolution or response, you have the right to request a State Hearing before an Administrative Law Judge. Your request for a State Hearing must be made within 90 days after you received our written response to your complaint.

You can request a State Hearing in writing by sending a Request for State Hearing (SH001), available at our office, to the State Hearing Office or calling toll free 1 (866) 289-4714.

 

Thursday, February 3, 2022/Author: Waldir/Number of views (290)/Comments (0)/ Article rating: 5.0
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Family Law Assistance

In-person assistance is not available for the month of January 2022

 

Thursday, January 13, 2022/Author: Waldir/Number of views (360)/Comments (0)/ Article rating: No rating
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Wednesday, January 12, 2022/Author: Waldir/Number of views (310)/Comments (0)/ Article rating: No rating
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The DCSS court interview offices in Riverside & Hemet will be CLOSED, the Family Court is NOT Closed

The DCSS court interview offices in Riverside (3760 12th St, Riverside, CA 92507) and Hemet (880 N State St, Suite B1, Hemet, CA 92543) will be closed from Thursday, January 13, 2022, through Thursday, January 27, 2022.

THE FAMILY COURT IS NOT CLOSED. ALL DCSS CHILD SUPPORT COURT HEARINGS REMAIN AS SCHEDULED AND WILL BE CONDUCTED TELEPHONICALLY DURING THE CLOSURE PERIOD.

  1. For hearings in Riverside Family Court, call # 951-955-4520 by 8:30 AM to check-in for your hearing. 
  • For hearings in Hemet Family Court, call # 951-791-2251 by 8:30 AM to check in your hearing. 
  • If you do not check-in for your hearing, the court may enter orders against you in your absence.

Wednesday, January 12, 2022/Author: Waldir/Number of views (260)/Comments (0)/ Article rating: No rating
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The 2022 Pass Through Increase: Effective January 1, 2022

ATTENTION: Parents Currently Receiving Cash Assistance from CalWorks

Starting January 1, 2022, if you receive cash assistance for your child or children through the CalWORKs program, the amount of the current month’s child support payment that is “passed through” to you may change from $50 up to $100 if you have one child, and up to $200 if you have two or more children living in the home. This is because the law that covers this “pass-through” has permanently changed. If the current child support collected is less than $100 for 1 child or less than $200 for 2 or more children, you will only receive the amount collected, NOT the increased amount. There is no action required and the increase will automatically start for child support collected on or after January 1, 2022. Have questions or want more information? Call us at (866) 901-3212 or visit childsupport.ca.gov/faq

Wednesday, December 29, 2021/Author: Waldir/Number of views (369)/Comments (0)/ Article rating: No rating
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Ways to Reach Us During COVID!

Set your virtual appointment today! Click on appointments tab above

Wednesday, December 29, 2021/Author: Waldir/Number of views (308)/Comments (0)/ Article rating: No rating
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🚗Driver License Release Program is Here!!

No appointment needed, Visit any location

Tuesday, December 28, 2021/Author: Waldir/Number of views (444)/Comments (0)/ Article rating: No rating
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POWER OUTAGE- We are experiencing intermittent connectivity issues

Thank you for your patience as we work on correcting this issue

We are experiencing a power outage at this time and we temporarily do not have access to our case system. We thank you in advance for your patience as we work on correcting this issue!

Tuesday, December 14, 2021/Author: Waldir/Number of views (385)/Comments (0)/ Article rating: No rating
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Masks are required for all individuals in all indoor public settings, regardless of vaccination status

December 15, 2021 through January 15, 2022 (surgical masks or higher-level respirators are recommended)

Masking Requirements

The COVID-19 vaccines remain effective in preventing serious disease, hospitalization, and death from the SARS-CoV-2 virus. Unvaccinated persons are more likely to get infected and spread the virus which is transmitted through the air and concentrates indoors. To ensure that we collectively protect the health and well-being of all Californians; keep schools open for in-person instruction; and allow California's economy to remain open and thrive, the California Department of Public Health (CDPH) is requiring masks to be worn in all indoor public settings, irrespective of vaccine status, for the next four weeks (December 15, 2021, through January 15, 2022).

 

Tuesday, December 14, 2021/Author: Waldir/Number of views (323)/Comments (0)/ Article rating: No rating
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FREE Virtual Workshop: Debt Reduction Program 💵- New!!

Learn how you can reduce your child support debt!!!

RivCoDCSS is hosting a FREE Virtual Workshop. Join us live, August 19th, 2021, at 10:00 am!

We will provide up-to-date information regarding child support services and programs impacted by COVID-19 and we are featuring the new Debt Reduction Program and will share who may qualify and how to apply!

Thursday, August 19th, 2021 - Live at 10:00 am

Thursday, August 19, 2021/Author: Waldir/Number of views (824)/Comments (0)/ Article rating: No rating
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