The California Child Support Directors Association (CSDA) has awarded Riverside County Department of Child Support Services (RivCoDCSS) with its Outstanding Child Support Program award for 2020. This award is presented to one of the 49 local child support agencies throughout the State of California. The Outstanding Program Award recognizes a California County agency that has consistently and comprehensively exemplified the best in child support practices through an outstanding record of performance and in providing effective services to its constituency and its community.
The virtual award ceremony was held on Nov. 5th, 2020. “We are grateful to receive such an award. This award it’s truly a team effort for all our hard work and determination. “said Kimberly Britt, Director of RivCoDCSS. “We are here to help and will continue to assist those in need.”
CSDA recognized RivCoDCSS specifically for its change in work culture and performance. Over the last five years ago, the department has placed an emphasis on improving employee engagement and focusing on work-life balance. The creation of a Supervisor Academy was established to assist anyone in the organization interested in developing their leadership skills.
Additionally, the creation of an IDEAS Team facilitated by staff rather than management has extended trust to those who know the business of child support better than anyone. The IDEAS Team helped implement new marketing campaigns and initiatives. Trust was extended further with the creation of flexible schedules, award-winning telecommuting options, and staff inclusion in strategic planning.
By providing an opportunity for all levels of staff to be included in strategic plans while implementing new ideas, our department has expanded in collaboration with a variety of community partners. Family Law Assistance Center is available five days a week to assist families in need of family law support. RivCoDCSS established partnerships with Family Resource Center, Workforce Development, Community Action Partnership, and Fatherhood Engagement agencies to provide much-needed resources for families. Resources include utility assistance, co-parenting workshops, transportation assistance, mental health resources, and job placement assistance.
This honor is awarded annually to a child support agency that consistently exemplifies quality child support service to its constituency and community. This award was presented by CSDA, the leading organization honoring excellence in the child support program. CSDA, which nominates and selects award winner, comprises local child support Directors and their employees.
RivCoDCSS was honored at the fourteenth annual CSDA virtual awards ceremony on Nov. 5th.