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Child Support Services

Riverside County Child Support Services

How to Contact Us!

After careful thought and deliberation, and in consultation with Riverside County Public Health officials, Riverside County Child Support Services will close our lobbies to the public until further notice.  With the evolving COVID-19 (Coronavirus) situation, our offices are Flattening the Curve in alliance with Riverside County measures. We can assist you virtually anywhere. We’re in this together, and we are here to help you!

 

Lobby closed to the public. Access to TouchPay Payments Kiosk only.
Microsoft Teams Video appointments available 
:

Our branch locations (Riverside, Indio, and Blythe) are closed to the public. However, Microsoft Teams Video appointments are available. No walk-ins are available at this time. If you would like to make a Microsoft Teams Video appointment, please visit Reserve Appointment.

(Microsoft Teams Video appointments are video-teleconferencing between you and a Child Support Specialist)
 

Live Chat:

We also want you to have confidence that we can assist you virtually anywhere, anytime by visiting our Live Chat option on our website. To activate our Live Chat, visit our website during regular business hours, and you can speak to a live agent to answer your child support questions.

Customer Connect:

Customer Connect is California Child Support's online self-service portal, where you can see information about your child support case, set up notifications, and make or arrange appointments with a child support specialist. You can log in into your Customer Connect account and communicate directly with your caseworker for assistance.

 

Phone:
You can contact us by phone and speak to a representative. The toll-free telephone number is (866) 901-3212. Live operators are available Monday through Friday, from 8 am to 5 pm. We provide services in both English and Spanish.

 

Our branches are open for TouchPay Kiosk Payments ONLY!
Riverside: 2081 Iowa Ave, Riverside, CA 92507
Indio: 47-950 Arabia St, Indio, CA 92201
Blythe: 260 N. Broadway, Blythe, CA 92225

If you don't have a case and have questions, you can also contact us by phone using the number above.

As always, the health, safety, and well-being of our community are of paramount concern. We will continue to monitor this quickly evolving situation, and we are here to assist you as needed.  For more information, see the State of California Department of Child Support's information page on COVID-19.


 

Notice from California State Child Support Services, in English and Spanish

During this time of crisis, California Child Support Services knows that the need for financial support for your children will continue, and you may have lost wages or are worrying about missing payments. California Child Support Services is now temporarily stopping the automatic placement of bank liens and suspension of drivers’ licenses, effective on March 17, 2020. Please note there may be instances where actions were already in the process and you will need to contact the agency handling your case.

Coronvavirus Unemployment Benefits Provisions - ENGLISH and SPANISH

The Coronavirus Relief, Aid and Economic Security (CARES) Act extends unemployment insurance benefits for qualified people, and provides up to thirty-nine (39) weeks of unemployment compensation to workers who would not normally qualify for unemployment, but whose ability to work has been directly impacted by COVID-19.

People who are not eligible for regular unemployment payments under state or federal law, including the self-employed, people seeking part-time work, those who have used up their right to regular unemployment or extended benefits, or those with insufficient work history are now able to qualify for unemployment.

Check childsupport.ca.gov for daily covid-19 updates

FREE Virtual Workshop: Debt Reduction Program 💵- New!!

Learn how you can reduce your child support debt!!!

RivCoDCSS is hosting a FREE Virtual Workshop. Join us live, August 19th, 2021, at 10:00 am!

We will provide up-to-date information regarding child support services and programs impacted by COVID-19 and we are featuring the new Debt Reduction Program and will share who may qualify and how to apply!

Thursday, August 19th, 2021 - Live at 10:00 am

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FREE Virtual Workshop: Featuring Supervisor Chuck Washington's 3rd District Staff!

Learn how the Supervisors Office can assist you with the helpful resources they offer!

RivCoDCSS is hosting a FREE Virtual Workshop. Join us live, August 4th, 2021, at 10:00 am!

We will provide up-to-date information regarding child support services and programs impacted by COVID-19 and we are featuring the Supervisor Chuck Washingtons Staff who will share the many resources offered by his office to constituents!

Wednesday, August 4th, 2021 - Live at 10:00 am

 

Monday, August 2, 2021/Author: Waldir/Number of views (356)/Comments (0)/ Article rating: No rating
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Monday, July 26, 2021/Author: Waldir/Number of views (363)/Comments (0)/ Article rating: No rating
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Coffee Break Podcast S3:E8 | RCOE Language and Literacy

Special Guest Dr Molly McCabe from Riverside County Office of Education

Join us on this coffee break podcast and meet Dr. Molly McCabe, from the Riverside County Office of Education, as she shares with us the importance of fostering language and literacy in our children. Don't miss out on the amazing information and resources mentioned. Click on the article's title and find out more!

Wednesday, July 21, 2021/Author: Waldir/Number of views (347)/Comments (0)/ Article rating: No rating
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💵Was your SBA small business loan denied due to Child Support? Call Us!

If you have received a notice from the U.S. Small Business Administration (SBA) denying your request for a small business loan because of child support delinquency and believe this to be in error, please contact our office at 1-866-901-3212. 

Thursday, July 8, 2021/Author: Waldir/Number of views (456)/Comments (0)/ Article rating: 4.0
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🟤🟤Double Espresso Shot S3:E7- County Supervisor Chuck Washington

Meet District 3's County Supervisor!

Welcome to Season 3 Episode 7 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations “all things related to child support and more”. Enjoy this episode with our Special Guest Supervisor Chuck Washington from the 3rd District of Riverside County. Supervisor Washington will discuss what is going on in District 3, Riverside County, what is his role, and how he got to where he is today.  This episode is a "Double Espresso Shot”, just a little bit longer than a single espresso shot, and packing an even greater punch, it is rich, and it is definitely full! Don't miss out on this exciting episode! 

Tuesday, July 6, 2021/Author: Waldir/Number of views (294)/Comments (0)/ Article rating: No rating
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☕🥄 Coffee Break Podcast: Diversity, Unconscious Bias, and Inclusion!

with special guest Sahar Andrade of Sahar Consulting LLC

Welcome to RivCoDCSS Season 3 Episode 6 Coffee Break Podcast. Diversity, Unconscious Bias, and Inclusion – a Conversation between RivCoDCSS and Sahar Andrade with Host Nathan Hartel, Deputy Director of Programs and Operations. Tune in and learn about this timeless and relevant topic and how this relates to child support, because at the core of our mission, as a public service agency is you our customer. Sahat explores expectations from both the agency and the public. 

Friday, June 25, 2021/Author: Waldir/Number of views (328)/Comments (0)/ Article rating: No rating
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🏤RivCo DCSS Serving in our community @ Mecca FRC 8am-4:30pm

Mecca Community Family Resource Center: Every Wednesday 8am-4:30pm

Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you! 

 

12/9/2021 8:00 AM - 4:30 PM/Author: Waldir/Number of views (2528)/Comments (0)/ Article rating: No rating
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🏤RivCo DCSS Serving in our community @ Desert Hot Springs FRC 8am-4:30pm

Desert Hot Springs Family Resource Center: Every Wednesday 8am-4:30pm

Did you know we come to your community and assist with child support services? We will provide up-to-date on-site case assistance. If you have specific questions about your case or if you want to inquire about opening a case, come by and visit us! We are here to better serve you! 

12/8/2021 8:00 AM - 4:30 PM/Author: Waldir/Number of views (2499)/Comments (0)/ Article rating: No rating
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☕ A Coffee Break Podcast you dont want to miss! Timeshare, Custody & visitation!!

With Special guests Paola Castro Lead Deputy Attorney & also Family Law Facilitators

Welcome to RivCoDCSS Season 3 Episode 5 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Our Special Guest today is Paola Castro, Lead Deputy Child Support Attorney, IV-S, and Family Law Facilitators, from the Riverside County Superior Court. The focus of this podcast is timeshare and custody. We will hear about what is the true connection between, custody, visitation, and timeshare in the world of Child Support. You don't want to miss this podcast, rich and frothy with key details about one of the most frequently asked topics. So sit back! grab your coffee or favorite drink and enjoy this coffee break podcast. Listen directly by clicking on this link: https://youtu.be/E36n20C6P60

Click this title for even more details!!

Friday, May 21, 2021/Author: Waldir/Number of views (353)/Comments (0)/ Article rating: No rating
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